Article 20: Corrective Actions and Duty of Information
Official Statutory Text
Article 20 Corrective actions and duty of information 1. Providers of high-risk AI systems which consider or have reason to consider that a high-risk AI system that they have placed on the marketor put into service is not inconformity with this Regulation shall immediately take the necessary corrective actions to bring that system into conformity , to withdraw it, to disable it, or to recall it, as appropr iate. They shall inform the distributors of the high-risk AI system concerned and, where applicable, the deplo yers, the authorised representative and imp or te rs accordingly . 2. Where the high-risk AI system presents arisk within the meaning of Article 79(1) and the provider becomes aware of that risk, it shall immediately investigate the causes, in collaboration with the reporting deployer , where applicable, and inform the market surveillance authorities competent for the high-risk AI system concerned and, where applicable, the notified body that issued acertificate for that high-risk AI system in accordance with Article 44, in particular , of the nature of the non-comp liance and of any relevant corrective action taken.
European Parliament & Council (Regulation 2024/1689)
View Official EUR-Lex Publication- Providers who consider or have reason to consider that a high-risk AI system they placed on the marketor put into service is not inconformity with this Regulation must immediately take necessary corrective actions (e.g., bring into conformity, withdraw, disable, or recall).
- They must inform distributors, deployers (where applicable), authorised representatives, and importers accordingly.
- If the high-risk AI system presents a risk (Article 79(1)) and the provider becomes aware of it, they must immediately investigate the causes, in collaboration with the reporting deployer (where applicable).
- They must inform the competent market surveillance authorities and, where applicable, the notified body that issued a certificate, detailing the nature of the non-compliance and any relevant corrective action taken.
Applies directly across all 27 EU Member States with phased entry into force from 2025 to 2026.